Refund & Returns Policy

Last updated: August 2026

At Santa’s Magical Workshop, we want you to be happy with your purchase. We carefully check our products before they leave our store, however if there is a problem with your purchase, please contact us and we will assist you.

Change of Mind

We do not offer refunds or exchanges simply because you have changed your mind, selected the wrong item, found the item cheaper elsewhere or decided you no longer want or need the product.

We encourage customers to carefully check product descriptions, sizes, colours and quantities before placing an order.

If you are unsure about an item before purchasing, please contact us and our team will be happy to help.

Faulty, Damaged or Incorrect Items

Your rights under the Australian Consumer Law are not affected by this policy.

If a product is faulty, damaged, unsafe, significantly different from its description or otherwise does not meet the consumer guarantees that apply under Australian law, please contact us as soon as possible.

Depending on the circumstances and the nature of the problem, you may be entitled to a repair, replacement or refund in accordance with the Australian Consumer Law.

We may need to inspect the product to determine the appropriate remedy.

Incorrect Item Supplied

If we have supplied an incorrect item, please contact us as soon as possible.

We will work with you to arrange an appropriate solution, which may include an exchange, replacement or refund where applicable.

Sale & Clearance Items

Sale and clearance items are subject to the same Australian Consumer Law consumer guarantees as other products.

If an item is sold with a known fault or defect, we will clearly identify the fault before purchase.

Returning an Item

Where a return is required, we will provide instructions on how to return the item.

Please do not return an item without contacting us first.

For large, oversized or bulky items, please contact us before attempting to return the product so we can discuss the most appropriate arrangements.

Proof of Purchase

We may ask for reasonable proof of purchase, such as your order confirmation, receipt or other transaction details.

Click & Collect Orders

For online Click & Collect orders, the customer is responsible for checking that the items ordered are suitable before taking them from the store, where reasonably possible.

If you notice an issue with your order after collection, please contact us as soon as possible.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Contact Us

If you have any questions regarding a return, refund or faulty product, please contact:

Santas Magical Workshop
17-19 Indi Avenue, Red Cliffs, Victoria, Australia
Phone: 0411 194 663